Owner: Armando
Business: The Valley Connect LLC
Phone: (480) 274-0995
Email: Armando@thevalleyconnect.com
Website: thevalleyconnect.com
Effective Date: January 1, 2025
Last Updated: January 1, 2025
IMPORTANT: Please read these Terms and Conditions carefully before engaging our services. By signing a service agreement or accepting our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
These Terms and Conditions ("Terms") constitute a legally binding agreement between The Valley Connect LLC ("Company," "we," "us," or "our") and the client ("Client," "you," or "your") for all services provided by the Company. By engaging our services, scheduling a consultation, or signing any service agreement, you acknowledge and agree to these Terms in their entirety.
If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to these Terms, and "you" and "your" refer to such entity.
The Valley Connect LLC provides the following professional services for both residential and commercial properties:
We proudly serve the following areas in Arizona:
Services outside these areas may be available upon request and subject to additional travel fees.
We offer initial consultations to assess your project requirements. Consultation fees, if applicable, will be clearly communicated prior to scheduling. Consultation fees may be credited toward project costs if you proceed with our services.
For accurate project estimates, a site survey may be necessary. During the site survey, our technicians will:
Following the consultation and site survey, we will provide a detailed project proposal including scope of work, equipment specifications, timeline, and pricing. Proposals are valid for 30 days unless otherwise specified.
All pricing is provided in writing and includes labor, materials, and equipment as specified in the project proposal. Prices are subject to change if project scope changes or if unforeseen conditions are discovered during installation.
Payment terms will be outlined in your service agreement and typically follow this structure:
We accept the following payment methods:
Invoices are due within 15 days of invoice date unless otherwise specified. Late payments may incur a service charge of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is less. Work may be suspended if payments are not received as scheduled.
The following may result in additional charges:
Project timelines are estimates based on normal working conditions and are subject to change due to factors beyond our control, including but not limited to:
Client must provide reasonable access to the work site during scheduled installation times. If access is not provided, rescheduling fees may apply.
We will make reasonable efforts to notify you of any project delays. However, The Valley Connect LLC is not liable for damages or losses resulting from project delays beyond our control.
All work performed by The Valley Connect LLC will meet or exceed industry standards and local building codes. Our technicians are trained professionals committed to delivering quality workmanship.
We will take reasonable precautions to protect your property during installation, including:
The Valley Connect LLC is not responsible for pre-existing damage or defects in walls, ceilings, flooring, or other structures. Any pre-existing conditions discovered during installation will be documented and discussed with the client.
Installation may require minor building modifications such as drilling holes, mounting equipment, or running cables. All necessary modifications will be performed professionally and with client consent.
We will recommend equipment based on your needs, budget, and project requirements. Final equipment selection must be approved by the client before ordering.
Equipment and materials will be ordered after deposit payment is received. Special order items are non-refundable.
All equipment is covered by manufacturer warranties. Warranty terms vary by manufacturer and will be provided with your project documentation. The Valley Connect LLC will assist with warranty claims when applicable.
If you choose to provide your own equipment:
The Valley Connect LLC provides a one (1) year labor warranty on all installation work from the date of project completion. This warranty covers defects in workmanship and installation errors.
Our labor warranty covers:
The labor warranty does NOT cover:
To make a warranty claim:
This warranty is non-transferable and applies only to the original client. THE WARRANTY PROVIDED HEREIN IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
We provide post-installation support including:
Regular maintenance is recommended to ensure optimal system performance. We offer maintenance plans and service agreements for ongoing support. Contact us for details.
Service calls outside the warranty period are subject to our standard service rates. Service call fees include travel time and the first hour of labor. Additional work will be quoted on-site.
You may cancel your service agreement according to the following terms:
We reserve the right to cancel or refuse service if:
In such cases, you will receive a refund for work not performed, minus any costs already incurred.
Appointments may be rescheduled with at least 48 hours notice at no charge. Late cancellations or no-shows may incur a rescheduling fee.
To the maximum extent permitted by law, The Valley Connect LLC's total liability for any claims arising from our services shall not exceed the total amount paid by you for the specific services giving rise to the claim.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
We are not liable for defects in third-party equipment or software. Such products are covered solely by their manufacturer warranties.
While we strive for optimal system performance, we cannot guarantee:
The Valley Connect LLC maintains general liability insurance and workers' compensation insurance as required by law. Certificates of insurance are available upon request.
We maintain all necessary licenses and permits required to perform our services in Arizona. We comply with all applicable local, state, and federal regulations.
If permits are required for your project, we will assist in obtaining them. Permit fees are the responsibility of the client and are in addition to project costs.
You agree to provide accurate and complete information regarding your property, needs, and expectations.
You agree to:
For projects requiring internet connectivity, you must:
You are responsible for:
We collect and store information necessary to provide our services, including:
We implement reasonable security measures to protect your information. However, no method of transmission or storage is 100% secure.
For systems connected to your network, we recommend:
Some systems may require third-party accounts or services (cloud storage, monitoring services, etc.). You are responsible for reviewing and accepting the terms and privacy policies of these third-party services.
All designs, drawings, specifications, and documentation created by The Valley Connect LLC remain our intellectual property unless otherwise agreed in writing.
Upon full payment, you receive a non-exclusive, non-transferable license to use system configurations and documentation for the installed systems at your property.
You may not:
In the event of any dispute, both parties agree to first attempt to resolve the matter through good faith negotiations.
If negotiations fail, the parties agree to attempt mediation before pursuing legal action. Mediation costs shall be shared equally.
Any disputes not resolved through mediation shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Maricopa County, Arizona.
If arbitration is unsuccessful, any legal action must be brought in the courts of Maricopa County, Arizona. The prevailing party shall be entitled to recover reasonable attorney fees and costs.
Commercial projects may require:
Commercial projects may have different payment terms, typically:
For government or public works projects, prevailing wage rates apply and will be reflected in project pricing.
The Valley Connect LLC shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to:
In such events, we will make reasonable efforts to minimize delays and notify you promptly.
The Valley Connect LLC reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.
For active projects, the Terms in effect at the time of service agreement signing shall govern unless both parties agree to modified terms in writing.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
These Terms and Conditions, together with any service agreement, proposal, or quote signed by both parties, constitute the entire agreement between you and The Valley Connect LLC regarding our services and supersede all prior agreements, understandings, and representations.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor entity in the event of a merger, acquisition, or sale of business.
The failure of The Valley Connect LLC to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of the Company.
The Valley Connect LLC
Owner: Armando
Phone: (480) 274-0995
Email: Armando@thevalleyconnect.com
Website: www.thevalleyconnect.com
Contact Page: thevalleyconnect.com/contact-us/
BY SIGNING A SERVICE AGREEMENT OR ACCEPTING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ENGAGE OUR SERVICES.